Terms and Conditions

Tradesmen Dispute Direct Ltd (company number 17257012), registered in England and Wales with its registered office at 724 Hitchin Road, Luton, England, LU2 7UJ, provides practical dispute-support and document-preparation services for certain property repair, maintenance, refurbishment and renovation disputes in England and Wales. We are not a firm of solicitors and do not provide court representation. You remain responsible for deciding whether to proceed, signing documents where required, and sending or filing documents yourself.

Our standard services are designed for breach-of-contract disputes arising from residential property repair, maintenance, refurbishment or renovation work in England and Wales, where the amount in dispute is under £10,000. The standard service does not cover landlord-and-tenant disputes such as possession, tenancy deposits or rent issues, and is not intended for commercial-property disputes. We may decline matters that fall outside our scope or where we consider that specialist regulated legal advice is more appropriate.

The £10 Letter Before Action service is a limited document-preparation and posting service. It covers one claimant, one defendant and one UK postal address. We prepare the letter only from the names, addresses, amount and factual summary you submit, then print and post it. It does not include a consultation, evidence review, legal advice, an assessment of whether the claim will succeed, amendments or ongoing correspondence.

The Starter Service is priced at £50 and currently includes a 20-minute telephone consultation, preparation of either a letter before action or a response, key practical guidance arising from the information supplied, and one reasonable amendment. We will call the telephone number supplied with your booking at the agreed time.

Unless we expressly agree otherwise, we do not conduct litigation on your behalf, communicate with the court or the other party as your representative, attend hearings, provide advocacy, enforce judgments, or guarantee any particular outcome.

You must provide information that is accurate and complete to the best of your knowledge. Our work is based on the facts and documents you provide. You are responsible for checking any document we prepare before you sign, send or file it.

For the £10 Letter Before Action service, you must enter the exact legal names, correspondence details and postal address to be used. We do not verify those details, assess supporting evidence or determine whether the amount or legal basis is correct. Incomplete or unclear information may delay preparation or posting.

Card payments are processed through our checkout provider. A card booking is normally confirmed when payment succeeds. Bank-transfer bookings remain provisional until cleared funds have been received and confirmed. Court fees, expert fees, process-server fees and other third-party costs are not included unless expressly stated.

Where offered, the £150 Service Credit Package provides 4 credits for standard £50 services and includes one prepared-and-posted £10 Letter Before Action at no extra charge, in addition to those credits. The Letter Before Action is subject to the limited scope described in section 2. Credits are valid for 6 months from purchase, are non-transferable and unused credits are non-refundable. Saturday consultations carry a £25 surcharge and are subject to availability.

You may ask to reschedule a consultation up to 24 hours before the booked time, subject to availability. If you cancel with less than 24 hours’ notice or do not attend, we may retain or charge an amount that reasonably reflects work already carried out and losses caused by the late cancellation, subject always to your statutory rights.

If you are a consumer and you buy our service online, you will normally have a statutory right to cancel the contract within 14 days beginning on the day after the contract is entered into.

Because many customers need work to start sooner, by placing your order and accepting these Terms and Conditions you expressly request that we begin providing the service during that 14-day cancellation period. You also acknowledge that, if the service is fully performed during that period, you will lose the statutory right to cancel once full performance has taken place.

If you cancel during the 14-day period after you have asked us to start work, but before the service has been fully performed, you may be required to pay a proportionate amount for the part of the service already supplied. Any balance due back to you will be refunded in accordance with applicable law.

Nothing in these terms limits any statutory right that cannot lawfully be excluded.

You may use the following wording, although you do not have to use this form:

To: Tradesmen Dispute Direct Ltd
Email: nigel@tradesmen-dispute-direct.com

I hereby give notice that I cancel my contract for the following service: [service].
Ordered on: [date].
Name: [name].
Address: [address].
Date: [date].

Any stated turnaround time is a target rather than a guarantee and may depend on receiving complete information from you. We will tell you if we need further information before we can continue.

Disputes and court proceedings involve risk. We do not guarantee that a claim, defence, negotiation or court application will succeed, or that any money awarded will be recoverable.

If you have a concern about our service, please contact us at nigel@tradesmen-dispute-direct.com so that we can try to resolve it promptly.

These terms are governed by the law of England and Wales. If you are a consumer, this does not deprive you of any mandatory rights you may have under applicable consumer law.